Privacy Policy
Falcon Transit (S) Pte. Ltd. ('Falcon Transit', 'we', 'us') respects your privacy and handles personal data in accordance with Singapore's Personal Data Protection Act (PDPA). This policy explains what personal data we collect through our website, mobile apps and booking channels, why we collect it, and how you can contact us about it.
Draft — pending Falcon Transit's review and approval.
What we collect
When you request a quote or make a booking, we collect certain information. This includes your name, mobile number, email address and company name (if applicable). It also includes pickup and destination addresses, travel dates and times, and passenger and luggage details. We also collect any special requests you provide, such as a child seat or wheelchair access. If you contact us by phone, WhatsApp or email, we may keep a record of that correspondence to help fulfil and follow up on your booking.
- Contact details: name, mobile number, email, company
- Trip details: pickup, destination, timing, passengers, luggage
- Correspondence you send us about a booking
Why we use it
We use personal data to create and manage your booking and to assign a suitable vehicle and driver. We also use it to contact you about your trip (including delays or changes) and to respond to enquiries. It helps us meet our own accounting and legal obligations. We do not sell personal data to third parties. We only share it with the driver assigned to your trip and, where relevant, our accounts team for invoicing.
Website analytics and cookies
We measure how our website is used so that we can improve it. We use Google Analytics and Microsoft Clarity, which set cookies in your browser. They record which pages are visited, which buttons and booking options are chosen, and how the page is scrolled and clicked. What you type into our forms, such as your name, mobile number, email address and addresses, is not sent to these services, and the booking form is masked in session recordings. The estimated fare of a completed booking is recorded without your identity. You can block these cookies in your browser settings and still use the website and make bookings.
How long we keep it
We retain personal data for as long as necessary to deliver the service you booked. We also keep it to respond to any follow-up enquiries or disputes about that booking. It is kept to meet accounting and legal record-keeping obligations too. After that, it is deleted or anonymised in accordance with our internal data retention practices.
Your rights and contact
Under the PDPA you may ask what personal data we hold about you, request a correction, or withdraw consent for certain uses, subject to legal and contractual restrictions. To make a request or ask a question about this policy, contact us using the details on our Contact Us page. We review this policy from time to time and will update this page when it changes.